Shipping policy
SHIPPING POLICY
This Shipping Policy outlines the estimated delivery times, conditions and procedures relating to orders placed through our website:
www.bloomyse.com
contact@bloomyse.com
Bloomyse
1. Shipping Areas
We currently deliver to:
- United Kingdom
Availability may vary for certain remote locations or regions. Where applicable, any shipping restrictions will be displayed at checkout.
2. Order Processing Times
All orders are processed within 48–72 working hours following payment confirmation.
Orders are not normally processed or dispatched on weekends or UK public holidays.
During periods of high demand, processing times may occasionally be slightly longer. Where appropriate, customers will be informed of significant delays by email.
3. Estimated Delivery Times
Once your order has been dispatched, the estimated delivery time is:
6–8 working days for deliveries within the United Kingdom.
Please note that delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather conditions, public holidays or unusually high delivery volumes.
4. Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you confirm your order.
Where free delivery is offered, this will be clearly indicated on the Site or at checkout.
Bloomyse reserves the right to change its shipping rates and promotions from time to time. Any changes will not affect orders that have already been confirmed.
5. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information, where tracking is available.
You can also check the status of your order through the “Track My Order” section on our website.
Please allow some time for tracking information to become active after your order has been dispatched.
6. Incorrect or Incomplete Delivery Address
Customers are responsible for ensuring that the delivery information provided when placing an order is complete and accurate.
If you notice an error in your delivery address, please contact us as soon as possible at:
If your order has not yet been dispatched, we will make reasonable efforts to update the delivery address.
Once an order has been dispatched, we may no longer be able to change the delivery address.
Bloomyse cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer, except where otherwise required by law.
7. Undelivered or Returned Orders
If an order is returned to us by the courier because of an incorrect or incomplete address, failed delivery attempts or other circumstances attributable to the recipient, please contact us at:
Where appropriate, we may arrange for the order to be sent again. Additional delivery charges may apply where the failed delivery was caused by incorrect information supplied by the customer or another circumstance for which the customer is responsible.
This does not affect your statutory consumer rights.
8. Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
If your order has not arrived by the expected delivery date, please contact us so that we can investigate the delivery with the courier.
You can reach us at:
For damaged orders, please include your order number, a description of the issue and clear photographs of the damaged product and packaging, where possible.
Each case will be reviewed individually and we will provide an appropriate solution in accordance with your applicable consumer rights.
9. Contact Us
If you have any questions regarding shipping, delivery or tracking, please contact us at:
Email: contact@bloomyse.com
Website: www.bloomyse.com