Refund policy
RETURNS & REFUNDS POLICY
Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition in which you received it. It must also be returned in its original packaging.
For hygiene and safety reasons, certain types of products cannot be returned once they have been opened, used or had their protective seal removed. This includes certain health, beauty and personal care products.
We also do not accept returns for hazardous materials, flammable liquids or gases.
Non-returnable items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Opened or used health, beauty and personal care products
- Products with a broken or removed hygiene seal, where applicable
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase directly to the manufacturer.
In certain circumstances, only partial refunds may be granted, where applicable. This may include:
- Any item that is not in its original condition
- Items that are damaged or missing parts for reasons not caused by Bloomyse
- Any item returned more than 30 days after purchase
Refunds
Once your return has been received and inspected, we will send you an email confirming that we have received your returned item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically credited to your original payment method. Please allow several working days for the refund to appear, depending on your bank or payment provider.
Late or missing refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your card provider, as it may take some time before your refund is officially processed.
- Contact your bank, as processing times can vary between financial institutions.
If you have completed these steps and still have not received your refund, please contact us at:
Sale and promotional items
Refund eligibility for items purchased as part of a sale or promotion is subject to the conditions of the relevant promotion and your applicable statutory rights.
Exchanges
We only replace items if they arrive defective or damaged.
If you need to exchange a defective or damaged product for the same item, please contact us at:
Please contact us before returning your product so that we can provide you with the appropriate return instructions.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you may receive store credit for the value of the returned item once the return has been received and approved.
If the item was not marked as a gift when purchased, or if the purchaser had the order delivered to themselves before giving it to you, any applicable refund will be issued to the original purchaser.
Return shipping
Before sending any return, please contact us at:
We will provide you with the appropriate return instructions and return address.
Unless the product is faulty, damaged or otherwise covered by your statutory rights, you are responsible for paying the return shipping costs.
Return shipping costs are non-refundable unless otherwise required by applicable law.
The time it takes for an exchanged product to reach you may vary depending on your location.
For higher-value returns, we recommend using a tracked shipping service and retaining your proof of postage. Bloomyse cannot guarantee receipt of returned items that cannot be tracked.
Contact
If you have any questions regarding returns or refunds, please contact us:
Email: contact@bloomyse.com
Website: www.bloomyse.com
Bloomyse reserves the right to review returned items before approving a refund, subject at all times to your applicable statutory consumer rights.
Important for UK customers: Nothing in this Returns & Refunds Policy affects your statutory rights under applicable UK consumer law.